About us
Joyspark Informatics is a recognized Business Process Outsourcing Company and
dedicated to delivering clients planned Goal. We provides cost effective BPO
support service for companies engaged in providing services related to Telecom,
Banking, Retail , CARs 24 and TATA Sky.
Company Overview
What we do?
Leading provider of Outsourced Call Center service
With our outsourcing call center services, clients can concentrate on what they do best, which is their core business functions.
Business management functions like call centers, customer relationships, market research, and many others are managed by us with a focus on keeping operational costs low while facilitating businesses
Easily deploy and administer the integrations for your solution and other critical business tools.
Manage your call Center remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere.
Dashboards with real-time data and historical reporting make it easy to understand your business and manage customer experiences across all channels.
OUR CLIENTS
Key Expertise
Company Overview: Business Verticals of MIPL
Cloud Dialer
Manpower Outsourcing
Call Centre & BPO
Documentation CIF/CAF Collection, Entry, Scanning
Collection Services
Bulk Courier
IVR
Operations Governance
Daily performance monitoring through Dialer Reports & Voice Loggers.
- Monitor and manage compliance and agent activity
Regular Job Knowledge Quiz & mock call sessions.
- Used as a powerful training and remediation tool
Answering Level/ Service Level/ Contact ability & OCR monitoring
- Responsiveness to Customer escalations
Productivity including AHT monitoring (Talk/Hold/ACW time)
- Enhancing agent productivity
Absenteeism/Tardiness Control
- Enhance Process Service Levels
Performance Management
Handling customer
interactions that
meet client quality
benchmarks.
Continuous
improvement
processes,
benchmark
assessments,
business process
assessments.
Provide feedback to further enhance the process, agent and ultimately customer satisfaction.
Real-time implementation of process changes.
Structured process flows
achieve high call quality
standards and success rates.
Qua lity stand ard s
are brought forth in recruitment, training and induction stages.
Recruitment Overview
Recruitment CSR hired with a budgeted mix of tenured and fresher on following
criterion
Economic & academic background.
Communication skills.
Customer interaction skills.
Perseverance.
Computer knowledge.
Passion to work.
Process: Hiring, training, development & Retention
IQ Test, Group Discussion, Client Interaction
Induction Process: About Company, joining formalities, career growth
Training Programs: Communication, soft skills, Cultural appreciation & skill benchmarking
Agent Career Growth Path
